What we sell:
Cancellation
Orders and pricing
All orders require 100% advance payment.
Prices include GST. Installation is not included.
Orders, once placed, cannot be cancelled.
Returns & Cancellation Policy
Please read our returns and cancellation policy before placing an order or opening your delivery.
Claims within 2 days of delivery
Continuous unboxing video required
No returns or exchanges
We do not accept returns or exchanges, except where a product is defective or damaged from our end.
We do not offer exchanges under any circumstance.
Unboxing video required
Please record a continuous video while unboxing your order.
If the product is damaged, the video must clearly show the damage as the product is unpacked. Bends, breakage or other visible damage must appear in the same unboxing video.
Claims without an unboxing video cannot be accepted.
What is not considered a defect
Minor blemishes, such as small lines or marks on the product, are natural to the materials and finish.
They are not considered a faulty product.
Claim window
All claims must be raised within 2 days of delivery.
Claims made after this period cannot be accepted.
If your product is faulty
If the fault is from our end and is shown in your unboxing video, we will send a replacement or spare part and arrange pickup of the faulty product.
You will not pay any shipping cost for the replacement or the return.
If a replacement is not available
If we cannot supply a replacement or spare, a full refund will be processed once we approve your claim.
To raise a claim
Email us at resonateliving@gmail.com or call +91 99872 54290.
Please share your order number and unboxing video within 2 days of delivery.