Questions, answered.

Select the products you want, add them to your cart and proceed to checkout. Enter your delivery details, review your order and complete the payment to place your order.

Yes. As per our current payment policy, all orders require 100% advance payment at the time of purchase.

Our website uses Razorpay for online payments. The available payment methods will be displayed at checkout. Please choose one of the options offered there.

Product prices include GST. Installation is not included. Any applicable shipping charges will be shown during checkout.

No. As stated in our Cancellation Policy, orders cannot be cancelled once placed. Please confirm the product specifications and delivery details before payment.

Orders are usually dispatched within 4 days of order confirmation, depending on product availability and processing requirements.

This is the usual dispatch timeframe, not a guaranteed delivery date.

Delivery time depends on your location, courier availability and transit conditions. Courier transit time is additional to the order processing and dispatch period.

We ship to serviceable locations across India. Delivery availability depends on your PIN code, the product and courier coverage.

Shipping charges may apply depending on your order and delivery address. Any applicable charges will be displayed at checkout before payment.

Tracking details will be shared after dispatch, wherever tracking is available. Tracking information may take some time to become active after the courier receives the parcel.

Selected products may include a 3D viewer or Augmented Reality (AR) preview. Where available, you can rotate the product digitally or preview it in your space using a compatible device.

No. Installation is not included in the product price. Please arrange suitable professional installation for your lighting products.

You can contact our team to discuss your requirements, including the preferred design, dimensions, quantity and reference images. Our team can advise you on available options.

We do not accept returns except where a product is defective or damaged from our end. Exchanges are not offered under any circumstance.

Record the entire unpacking process in one continuous unboxing video. Any breakage, bends or visible damage must be clearly shown in that video.

Contact our support team within 2 days of delivery, providing your order number and video. Claims without the required video cannot be accepted.

Minor blemishes, including small marks or lines that occur naturally in materials and finishes, are not considered product defects.

For an approved seller-side fault, we arrange a replacement or spare part and pickup of the faulty product, without charging you shipping costs for the replacement or return.

If a replacement or spare part is unavailable, a full refund will be processed after claim approval.

The warranty depends on the product category: Decorative Lighting: No warranty. Architectural Lighting: 3 years. Outdoor Lighting: 1 year.

Contact our support team with your order number, product details and a description of the issue. For eligible warranty requests, the product must be sent to the designated service centre as instructed by our team.

Resonate Living bears the one-way shipping cost for warranty claims. Please contact our support team before shipping your product to confirm the applicable arrangements.

Yes. The website supports Google sign-in, allowing you to access your account using the Google login option.

Sign in to your customer account and check the Orders section for available order details. You can also refer to your order confirmation email or contact support with your order number.

For product enquiries, order assistance or support requests, email resonateliving@gmail.com or call +91 99872 54290.