Privacy Policy

Depending on how you use our website, we may collect:

• Contact and account details: your name, email address, phone number and information provided when creating an account.
• Order information: billing and delivery addresses, products purchased, payment status and transaction references.
• Messages and support information: enquiries, feedback and any photos or videos you send when requesting assistance.
• Technical information: your IP address, browser, device details, pages visited and interactions with the website, depending on the tools enabled.

Please share only the information needed for your order or enquiry.

• Process payments, fulfil orders and arrange delivery.
• Send order confirmations, delivery updates and service messages.
• Manage your account and respond to enquiries, product claims and support requests.
• Maintain website functionality, investigate misuse and help prevent fraud.
• Understand website performance and improve our products and services, where relevant tools are enabled.
• Send promotional communications where you have opted in or where otherwise permitted by applicable law.
• Keep records required for accounting, tax, disputes and other legal obligations.

Cookies are small files stored on your device. Our website may also use browser storage and similar technologies to support website features.

• Essential cookies: support functions such as your shopping cart, checkout, account login and website security.
• Preference cookies: remember choices you make, where these features are available.
• Analytics cookies: if enabled, help us understand visits and website performance.
• Marketing cookies and pixels: if enabled, may measure campaigns or support relevant advertising.

Some cookies last only for your browsing session; others remain until they expire or you delete them. The cookies used and their duration depend on the features and third-party services active on the website.

If you create an account, we use your account information to provide access to your profile, orders and related services.

If Google sign-in is offered and you choose to use it, we receive the information you authorise Google to share, which may include your name, email address and profile image. We do not receive your Google password. Google's handling of your information is explained in its Privacy Policy.

Online payments are handled by the payment provider shown at checkout. Information needed to process your payment, such as your billing details, order amount and transaction information, may be shared with that provider.

We may receive payment status, transaction references and limited payment details for order management, reconciliation and refunds. When Razorpay is used, its processing is described in the Razorpay Privacy Policy.

Please do not send card security codes, UPI PINs, banking passwords or one-time passwords to us by email or message.

We may share relevant information with service providers who help us operate the website and fulfil your orders. These may include payment processors, delivery partners, hosting providers, technical support and communication services.

We may also disclose information where required by law, to respond to lawful requests, resolve disputes or protect people, transactions and the website against fraud or misuse.

Some service providers may process information outside India. Where this occurs, processing is subject to applicable data protection requirements.

We retain personal information for as long as needed for the purposes described in this policy, including completing orders, providing support, meeting legal recordkeeping obligations and resolving disputes. Retention depends on the type of information and why it is held.

We use reasonable technical and organisational safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.

Subject to applicable law, you may contact us to request access to, correction or deletion of your personal information, or to withdraw consent where processing relies on consent. You may also raise a concern about how your information is handled.

We may need to verify your identity before acting on a request. Some information may need to be retained to meet legal obligations, complete an existing transaction or resolve a dispute. We will explain any relevant limitations when responding.

You can unsubscribe from promotional emails using the option provided in those messages or by contacting us. Essential order and service communications may still be sent.

Our website may include links, sign-in services, embedded media or other resources supplied by third parties. These services may collect information or set cookies according to their own policies. This can also apply to externally hosted website resources, such as fonts and icons.

Please review the privacy policies of those services before providing information or interacting with their content.

Our website and purchasing services are intended for adults. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the information and take appropriate action under applicable law.

We may update this policy to reflect changes to our website, services or legal requirements. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or seek fresh consent.