Warranty Policy

Resonate Living provides warranty coverage according to the category of lighting product purchased.

Please refer to the category-specific warranty terms below before placing your order.

3-year warranty

Architectural lighting products come with a 3-year warranty.

If you experience an issue with an eligible product during the warranty period, please contact our support team for assistance.

The product will need to be sent to our designated service centre for assessment as per the warranty claim procedure.

1-year warranty

Outdoor lighting products come with a 1-year warranty.

For warranty-related issues during the applicable period, customers should contact our support team with their purchase details.

The product must be submitted to our designated service centre for assessment in accordance with the instructions provided by our team.

To request warranty service for an eligible product, please follow these steps.

For warranty claims, customers are required to send the product to our designated service centre.

Resonate Living will bear the one-way shipping cost.

Please contact our support team before sending the product so that the correct service centre details and shipping arrangements can be shared with you.

If a product arrives defective or damaged from our end, the issue is handled under our Returns and Cancellation Policy.

Please record a continuous unboxing video showing the complete unpacking process and any visible damage.

Delivery damage claims must be raised within 2 days of delivery, along with the required unboxing video.

Claims without the required unboxing video cannot be accepted.

Warranty availability depends on the product category. Decorative lighting products do not carry any warranty.

Customers seeking warranty assistance for architectural or outdoor lighting must contact our support team and send the product to the designated service centre.

The service team will assess the product and communicate the outcome of the claim.